Challenge

As a leading telecom provider, MTN manages a massive volume of internal requests, vendor submissions, and approval processes every day. Their existing systems relied heavily on manual follow-ups, which led to:

1. Complex workflows with duplicated data and missed steps.
2. Slow response times for vendor approvals and internal memos.
3. Accountability gaps, making it hard to track submissions that passed through multiple hands.
4. Compliance risks due to scattered records and errors in manual entries.

The Swiftflow Solution

MTN adopted Swiftflow to transform how workflows were managed across departments. The platform was customized to reflect MTN’s approval hierarchy, vendor management needs, and compliance requirements.

Key Swiftflow features applied:

1. Customizable Payment Plans: Tailored to department-level workflows, reducing financial complexity.
2. User-Level Dashboards: Employees and executives saw only what was relevant to their roles, improving focus.
3. Vendor Submissions Portal: Vendors could submit invoices and requests directly, reducing delays.
4. Worklist & Memo Tracking: Every approval step was logged, with visibility into submissions that had passed through each user.

The Results

By integrating Swiftflow into their operations, MTN achieved measurable improvements:

1. 60% faster response times to vendor and internal requests.
2. Significant reduction in errors thanks to automated tracking and reduced manual input.
3. Improved accountability across all user levels, with full visibility into the workflow trail.
4. Stronger compliance with regulatory requirements through auditable records.

Conclusion

With Swiftflow, MTN transformed its complex approval and vendor management processes into a streamlined, transparent, and efficient workflow system, proving that scalable workflow solutions can deliver real business impact in large organizations. Interested in results like these?

Book a Demo