Privacy Policy

1. Introduction

Ritemate Technologies (“Ritemate,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website ritemate.com, engage with our products (including Homepad, SwiftFlow, ClearPass), or use our professional services (Tech, Mobile & UX Development, API Development & Integrations, Data Privacy & Compliance, and related offerings).

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue using our services.

2. Information We Collect

We collect personal and non-personal information in several ways described below.

A. Information You Provide Directly

• Account Information: name, company, role, email address, phone number, and password when you register or subscribe.
• Business & Project Information: organization details, project requirements, service preferences, proposals or deliverables you share with us.
• Communications: any messages, support requests, feedback, or survey responses you send to us.
• Payment & Billing: billing address and transaction data required to process purchases or subscriptions — payments are processed via third-party payment processors and are subject to their terms and privacy policies.

B. Information Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device identifiers, language and time zone settings.
• Usage Data: pages visited, pages clicked, referrer URL, access times, features used, and other activity and telemetry collected when you interact with our websites and services.
• Cookies & Tracking: session cookies, persistent cookies, analytics cookies, tracking pixels, and other similar technologies.

C. Information from Third Parties

We may receive information about you from third parties, including:

• Business partners, affiliates, or resellers who provide lead or account details.
• Publicly available sources such as business directories and professional networks (for example, LinkedIn).
• Third-party marketing and analytics platforms used with your prior consent.

3. How We Use Your Information

We use personal and business information for the following purposes:

• Service delivery: to provide, maintain, and improve our products, platforms, and professional services.
• Customer support: to respond to inquiries, manage accounts, and deliver technical or billing support.
• Personalization: to tailor content, recommendations, and product features to your needs.
• Communications: to send service notices, updates, security alerts, and marketing (where permitted by law).
• Security & fraud prevention: to detect and prevent misuse, fraud, and other unauthorized activities.
• Analytics & improvement: to analyze usage, trends, and performance so we can enhance our offerings.
• Compliance: to comply with legal obligations, respond to lawful requests, and enforce our terms and policies.

4. Legal Bases for Processing

Where applicable (for example under the GDPR or similar data protection laws), we rely on various legal bases to process personal data, including:

• Consent: when you opt-in to receive newsletters or marketing communications.
• Contractual necessity: to perform obligations under a contract you have with us (for example, to deliver a paid service).
• Legal obligation: to comply with applicable laws and regulatory requirements.
• Legitimate interests: for our internal business purposes such as improving services, detecting abuse, and managing the business, provided those interests do not override your rights and freedoms.

5. Disclosure of Information

We may share your personal data with third parties in the following categories:

• Service providers: cloud hosting providers, data centers, analytics platforms, email and marketing providers, payment processors, and other vendors who process information on our behalf.
• Business partners: collaborators and subcontractors who assist in delivering services or fulfilling contracts.
• Legal & regulatory authorities: when required by law, regulation, or a valid legal process (for example, to respond to subpoenas or court orders).
• Corporate transactions: in the event of a merger, acquisition, bankruptcy, or sale of assets, where customer information may be transferred as part of that transaction.

We do not sell personal information. Where required by applicable law, we will obtain your consent or provide a method to opt-out before any such transfer.

6. International Data Transfers

Ritemate operates globally. Information we collect may be transferred to and processed in countries other than your country of residence, including jurisdictions that may have different data protection laws.

When transferring personal data internationally we implement appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) or similarly approved contractual safeguards;
• Binding Corporate Rules (BCRs) where applicable;
• Reliance on adequacy decisions from regulators for certain countries;
• Technical and organizational security measures to protect data in transit and at rest.

If you would like details about the safeguards that apply to a specific international transfer, please contact our Data Protection Officer (see Contact Information).

7. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to authenticate users, remember preferences, analyze site usage, and support marketing efforts.

Typical cookie categories include:

• Essential cookies: required for site functionality and security.
• Preference cookies: remember language and display preferences.
• Analytics cookies: collect anonymized usage data to improve site performance and product experience.
• Marketing cookies: used to measure campaign performance and deliver tailored advertising where permitted.

Most browsers allow you to control cookies via settings. If you block or delete cookies, some features may not work as intended.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

When personal data is no longer required, we will either delete it or anonymize it so that it can no longer be associated with you.

9. Security

We implement reasonable technical and organizational measures designed to protect personal data from unauthorized access, use, alteration, and disclosure. Measures may include encryption (in transit and at rest), access controls, network security, and regular security testing.

Despite these measures, no system can be guaranteed to be completely secure. If you suspect any unauthorized use or breach of your personal information, please contact us immediately (see Contact Information).

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights with respect to your personal data, including:

• Access: request a copy of personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of personal data where permitted by law.
• Restriction or objection: ask us to restrict or object to certain processing activities.
• Portability: request a machine-readable copy of the data you provided to us.
• Withdraw consent: where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in the Contact Information section. We may request information to verify your identity before responding to requests.

If you are located in the EU, UK, or another jurisdiction with a supervisory authority, you may also lodge a complaint with the relevant data protection regulator (for example the Information Commissioner's Office in the UK or an EU Member State supervisory authority). If you are in Nigeria, you may engage the National Information Technology Development Agency (NITDA) or other local regulator as appropriate.

11. Marketing Communications

With your consent (where required), we may send promotional emails, newsletters, or service-related announcements. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email;
• Updating your communication preferences in your account; or
• Contacting us directly (see Contact Information).

Even if you opt out of marketing, we may still send you transactional or service-related messages (for example, billing notices or security alerts).

12. Children’s Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to remove such data.

13. Third-Party Links & Services

Our website and services may contain links to third-party websites, integrations, or services (including analytics, payment gateways, and partner platforms). We do not control the privacy practices of third parties and are not responsible for their content or policies.

Please review third-party privacy policies before submitting personal data to those sites.

14. Contact Information

If you have questions, requests, or complaints about this Privacy Policy or our handling of your personal data, please contact our privacy team:

If you are a resident of a jurisdiction with a supervisory authority (for example GDPR, CCPA, NDPR), you may also contact your local regulator to lodge a complaint after contacting us.

15. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date above and where appropriate provide notice (for example, via email or website banner). We encourage you to check this page periodically for the latest information.

Additional Notes & Disclaimer

This Privacy Policy is intended to provide a clear, comprehensive summary of how Ritemate collects and manages personal data. It is not a substitute for legal advice. If you require a version tailored to a specific jurisdiction (for example an NDPR-only version for Nigeria, a GDPR-compliant Data Processing Addendum, or CCPA-specific disclosures), we recommend consulting your legal counsel or asking us to prepare a jurisdiction-specific addendum.